This item is either open box or has slight box damage. To the best of our knowledge the item is functional. NO RETURNS 43 Neo QLED 2160p 120Hz 4K, Quantum Matrix Technology, Smart TV, 4 HMDI ports, Color Volume 100 Quantum HDR, Neural Quantum Processor 4K with AI Upscaling, Object Tracking Sound, Ambient Mode +, Included Accessory: SolarCell Remote