This item is either open box or has slight box damage. To the best of our knowledge the item is functional. NO RETURNS 43 QLED 2160p 120Hz 4K The Frame, Smart TV, 4 HMDI ports, Color Volume 100 with Quantum Dot Quantum HDR, Object Tracking Sound, Quantum 4K Processor with AI Upscaling, Ambient Mode +,Included Accessories: SolarCell Remote.