Return Policy Information. Purchase Agreement

By accepting delivery of any product delivered from Computer Brain (""), you ("Customer") agree to be bound by the terms and conditions listed below. You and agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from COMPUTER BRAIN RESERVES THE RIGHT TO CANCEL ORDERS OR LIMIT THE QUANTITY OF ITEMS SO THAT IT CAN PROVIDE THE SPECIAL PRICING TO ALL OF ITS CUSTOMERS.

All orders placed after 2:00p.m. CST will be processed on the next business day.

There is no replacement or refund guarantee of any kind for any retail package processors, software, blank media cartridges, or any specially ordered items.


  • will not be responsible for any typographical or other errors or omissions regarding prices or any other information.
  • All sales are subject to Term and Conditions of Sale.
  • reserves the right to refuse any order.
  • All parts come with original manufacture warranty. Therefore, customer must contact manufacture for any and all technical support.
  • Customer pays return shipping on all service.
  • Original Shipping is a service already paid to FedEx and used. Therefore it will not be refunded under any condition.
  • All void or change order requests must be done via contacting customer service at 847-675-1111. Due to the limitation of email, all email requests for void or change order will not be processed.
  • All orders require 24-48 business hours processing time. Please allow one extra day for alternate shipping address verification.
  • does not process order during weekends.
  • There would be a quantity limit on some of the promotional items.

Products sold by Computer Brain are covered by our 20-day return period, unless otherwise noted. Policies regarding items that are not covered by the 20-day return period are specified on the products' individual detail pages as well as in the special exceptions section below.

All returns covered under our 20-day return period are subject to the following:

  • A Return Merchandise Authorization (RMA) number issued by Computer Brain must accompany all returns.
  • RMA numbers must be obtained no later than 20 days from the date the product was shipped out to you. After 20 days, all product returns must be handled directly by the manufacturer or warranty provider.
  • All RMA numbers are valid for 10 days from the date of issuance.
  • All products must be returned in like-new condition, including original packaging and all documentation and accessories. Charges will be applied for all missing accessories or parts.
  • Computer Brain will not accept items that have been physically damaged or misused.
  • Over clocking or improper installation of CPU fans will cause CPUs to chip or burn. All chipped/scratched and burnt CPUs are considered physically damaged and are not eligible for replacement or refund.
  • All returns must be shipped freight prepaid.
  • All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products in all cases.
  • Computer Brain does not offer cross ship service.
  • 15% restocking fee applies to all refunds.
    Note: Base cost will reflect current market price, and 15% restocking fee will apply after this adjustment. Therefore, total refund is subtracting.
  • Please allow 1-2 weeks to process all refunds.
  • After 20 days of the purchase date, all items that need to be returned for repair will have to be sent directly to the manufacturer or warranty provider. Please see the products' individual pages for additional details on warranty coverage.
  • A 5% Transaction fee + $10 Cancellation fee will be assessed for all orders that are canceled prior to being shipped.
  • A 5% Transaction fee + $10 Cancellation fee + Shipping fees will be assessed for all orders that are canceled or refused after the order has shipped.


CPU | Hard Drive | Memory

  • Arrangement for a return must be made within 20 days from the date the item is shipped.
  • 15% restocking fee applies to all refunds.
  • Products that are defective, and/or DOA (Damaged On Arrival), can only be returned for repair / replacement.
  • All returns must also follow the return procedures mentioned above.
  • All refunds, including defective and DOA CPU's, will be charged a 15% restocking fee.
  • Over clocking or improper installation of CPU fans will cause CPUs to chip or burn. All chipped/scratched and burnt CPUs are considered physically damaged and are not eligible for replacement or refund.

Bundled Items

  • When returning an item that was originally part of a bundle, the refund amount will be based on the item's single unit price at the time of return.
  • Arrangement for a return must be made within 20-days from the date the item is shipped.
  • Products that are defective and/or the seal of included software is broken, can only be returned for repair / replacement.
  • All returns must also follow the return procedures mentioned above.

After receiving your Return Merchandise Authorization (RMA) Number

  • Write your RMA number legibly on the return label or outside of the packaging box.
  • Return the item in its original packaging to:
    Computer Brain Returns Department
    4722 W. Touhy Ave. 
    Lincolnwood, IL 60712
    RMA #:

Unauthorized Returns

Shipments that are refused without authorization, or that are returned to us because the address was invalid, are subject to a restocking fee of 15% plus applicable shipping and handling fees.

Warranty Service

In all cases, you must obtain a RMA number! If Computer Brain is the warranty provider, you must obtain a RMA number from our website. If a manufacturer or third party is responsible (eg: Retail versions of CPU's), you must obtain a RMA number from them.


All prices are discounted off the Manufacturer's List price, some as much as 70%. For all merchandise, Seller reserves the right to adjust prices due to errors or changing market conditions. Online Promotional prices are for consumers only. Therefore, we don't sell to dealers, and also in-store walk-in prices may vary from web discounted prices. Advertisements, Catalogs and on-line services are prepared in advance and doesn't allow for fluctuations of market prices.



By placing an order at, a customer has agreed to the terms and conditions of the sale as indicated on this website. By placing an order at, a customer has agreed to the total dollar amount of the sale, and authorized Computer Brain to collect payment via the payment method the customer specified. reserves the right to make changes to this site and these terms and conditions at any time.



All orders are shipped Ground Insured unless another method is requested. All orders are processed at 2:00pm CST M-F. Orders placed after 2:00pm CST will be processed the next business day. Please allow an additional 24 to 48 business hours for all on-line orders. All shipping and handling charges are non-refundable. We ship to all 50 continental states, Alaska, and Hawaii. Alaska and Hawaii customers must select Alaska/Hawaii Air Shipping method.

Customers will be charged an address change fee of $10.00 if the delivery address is changed once the package is left from the premises for delivery to the original address. Credit Card will automatically be charged if such a notice received by the Carrier.

All shipping charges includes Shipping, Handling and Insurance Fees. For products weighing more than 70 lbs, the customer will be contacted as the shipping cost may differ.

Stock Status

Inventory status displayed is as of last night.

Orders with backordered Items

All items in stock will be charged, processed and shipped within 24 to 48 business hours. Items that are backordered will be charged and shipped upon receiving in stock (additional shipping charges may apply).
Customer service representative will contact you before charging and processing any and all backordered item(s).


Computer Brain attempts to be as accurate as possible in our content and pricing. However, we can not guarantee that the product descriptions/specifications, pricing or any other content on the site is accurate, complete, or current. In the event that a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Computer Brain shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. In addition, links to product reviews are intended to provide visitors with additional information and professional opinion. However, due to the industry's fast pace, reviews can become outdated and should not be considered a substitute for doing ones own research. Thank you.